SoundBridge Health Collaborative Executive Structure
Core Philosophy: Collaborative Leadership Model
"Everyone has a seat at the table" - No silos, shared accountability, cross-functional decision making
Primary Role Assignments
Chris Boardman - Founder/CEO
Primary Domains: Product Strategy, Legal & Compliance, HR Oversight, Investor Relations Collaborative Leadership: Facilitator Training & Certification (with Kimberly)
Dr. Herman Williams - Chief Medical Officer
Primary Domains: Medical Partnerships, Customer Success, Healthcare Regulations Collaborative Leadership: Clinical Standards (with Kimberly), Compliance (with Chris)
Nio Queiro - Chief Operating Officer
Primary Domains: Operations, Finance, Insurance/Billing, Performance Tracking Collaborative Leadership: Compliance (with Chris), Customer Success Metrics (with CMO)
James Lakes - Chief Growth Officer
Primary Domains: Sales, Business Development, Marketing Oversight Collaborative Leadership: Customer Success (with CMO), Market Strategy (with Chris)
Alfie Payne - Chief Technical Officer
Primary Domains: Software Development, Data Privacy, Platform Architecture Collaborative Leadership: Customer Support Systems (with CMO), Performance Analytics (with Nio)
Kimberly Sena Moore - Music Therapist/Protocol Advisor
Primary Domains: Clinical Protocol Development, Therapeutic Standards Collaborative Leadership: Facilitator Training & Certification (with Chris)
Cross-Functional Collaboration Matrix
Strategic Decision Areas (All Executives)
- Quarterly Business Reviews: All hands strategic planning
- Product Roadmap: Chris leads, all contribute market/technical/clinical input
- Pricing Strategy: James leads, Nio (costs), CMO (value), Alfie (feasibility)
- Partnership Decisions: CMO leads medical, James leads business, all approve major deals
Operational Collaboration Teams
Customer Success Council
- Lead: CMO
- Members: James (sales handoff), Alfie (technical support), Kimberly (clinical quality)
- Scope: End-to-end customer experience, retention, satisfaction
Compliance & Risk Committee
- Lead: Chris
- Members: CMO (healthcare regs), Nio (financial compliance), Alfie (data security)
- Scope: All regulatory, legal, and operational risk management
Product Innovation Team
- Lead: Chris
- Members: Kimberly (clinical needs), Alfie (technical possibilities), CMO (market feedback), James (competitive landscape)
- Scope: Feature development, platform evolution, innovation pipeline
Performance & Growth Council
- Lead: Nio
- Members: James (sales metrics), CMO (customer metrics), Alfie (technical metrics), Chris (strategic KPIs)
- Scope: Company performance, growth strategies, operational efficiency
Shared Accountability Areas
Facilitator Training & Certification
- Co-Leads: Chris (business/legal) + Kimberly (clinical/therapeutic)
- Support: CMO (medical standards), Alfie (platform delivery), James (market positioning)
Customer Support
- Lead: CMO
- Technical Support: Alfie
- Process Optimization: Nio
- Escalation Protocol: All executives on rotation
Business Development
- Lead: James
- Medical Partnerships: CMO
- Strategic Partnerships: Chris
- Technical Integrations: Alfie
Weekly Collaborative Rhythms
Monday Executive Huddle (30 mins)
- Weekend developments, week priorities
- Cross-functional blockers identification
- Resource reallocation needs
Wednesday Deep Dive (90 mins)
- Rotating focus: Customer Success → Product → Growth → Operations
- Data review, problem-solving, strategic decisions
- All executives present regardless of focus area
Friday Wrap & Forward Look (45 mins)
- Week accomplishments, lessons learned
- Next week cross-functional dependencies
- Celebration of collaborative wins
Decision-Making Framework
Level 1: Individual Authority
- Day-to-day operational decisions within primary domain
- Spending under predetermined thresholds
- Tactical execution of agreed strategies
Level 2: Collaborative Consultation
- Decisions affecting other departments
- New initiatives or process changes
- Customer escalations or partnership discussions
Level 3: Full Executive Consensus
- Strategic direction changes
- Major financial commitments
- Hiring senior staff
- Product pivots or new market entry
Success Metrics for Collaborative Model
Cross-Functional KPIs
- Decision Speed: Time from identification to resolution
- Innovation Rate: Ideas generated from cross-functional collaboration
- Customer Satisfaction: Measuring seamless experience across touchpoints
- Employee Engagement: Internal collaboration satisfaction scores
Individual + Collective Accountability
- Each executive owns primary domain metrics
- Shared bonuses/incentives based on company-wide performance
- Quarterly 360-degree feedback among executive team
- Annual "Collaboration Excellence" awards
Conflict Resolution & Communication
Disagreement Protocol
- Direct Discussion: One-on-one problem solving first
- Mediated Conversation: Neutral executive facilitates
- Group Problem-Solving: Full team collaborative solution
- CEO Final Call: When consensus impossible (rare)
Information Sharing Standards
- Transparency Default: Share unless confidential
- Weekly Updates: Each executive shares key developments
- Open Door Policy: Any executive can request input from others
- Documentation: Decisions recorded with reasoning and contributors
Evolution & Growth Planning
As Company Scales
- Maintain collaborative executive core
- Add department heads who report to executives but participate in cross-functional teams
- Create "junior executive" development program
- Establish advisory board with external collaborative leadership expertise
Quarterly Structure Reviews
- Assess collaboration effectiveness
- Adjust responsibilities based on growth needs
- Identify new cross-functional opportunities
- Celebrate and learn from collaborative successes
