Following Eric Thrailkill’s introduction · September 2026
A short note for Spencer Hutchins and the Concert Health team on where SoundBridge Health might complement — not compete with — what you’ve built.
Concert Health has built a strong, well-capitalized business: a fully-staffed Collaborative Care Model (CoCM) team — masters-level behavioral health clinicians and psychiatric consultants — delivered directly to primary care practices, medical groups, and some of the largest health systems in the country. 1 That is a hard thing to build well, and it is the right model for a system that wants CoCM live quickly without standing up internal capacity.
SoundBridge serves the part of the market that model was never priced for. This note sets the two side by side and names three reasons a conversation might be worth twenty minutes.
Concert Health
Rent a fully-staffed clinical team
Optimized for large, well-capitalized health systems and medical groups that want an outsourced, turnkey CoCM program.
SoundBridge Health
Train the staff you already have
Optimized for budget-constrained FQHCs and safety-net community health centers that can’t absorb an outsourced staffing fee, but already employ people who can be trained into the role.
Do the two businesses overlap, or adjoin?
Different prospects, same underlying market.
Non-overlapping pipelines. Concert Health’s public partner base is health systems and medical groups 2 — FQHCs and safety-net centers don’t appear among your named partners. SBH’s pipeline is almost entirely FQHCs and community health centers.
Mutual referral, in both directions. Prospects that don’t fit your staffing model — too small, too budget-constrained — could route to SBH. Health systems that outgrow what SBH offers and need full outsourced clinical staffing could route to Concert Health.
The same regulatory language. Both organizations bill the same CMS-defined CoCM codes (99492, 99493, 99494, G2214) 3 and can speak with one voice to shared referral sources — payers, HRSA primary care associations, and state Medicaid agencies.
SoundBridge Health trains a health center’s existing, non-independently-licensed staff into CMS-recognized CoCM behavioral health care managers.
The behavioral health care manager “may or may not be a practitioner who meets all the requirements to independently deliver … services to Medicare.”
No new licensed hire, no outsourced clinical staffing fee. The health center keeps the relationship, the revenue, and the care team — SBH provides the training, workflow, and psychiatric consultant relationship needed to get the program CMS-compliant and billing.
Thank you again to Eric for the introduction — happy to find 20 minutes for Spencer or anyone on the Concert Health team.
Get started today before this once in a lifetime opportunity expires.
